SPi CRM in Telecoms and IT
The telecom sector continues to be the epicenter for growth, innovation, and disruption for nearly every industry. Mobile devices and related broadband connectivity are increasingly embedded in the fabric of society today and they are key in driving the momentum around trends such as video streaming, Internet of Things (IoT), and mobile payments. Data transmission exceeded voice traffic long ago, and being connected—via satellite or cellular—becomes less expensive every year. To avoid being commoditized, telecom service providers need to differentiate onservice and customer experience.