SPi CRM in Retail

SPi CRM in Retail

The retail sector is vast and dynamic, with more than 2 million brick-and-mortar stores and online shopping sites in North America alone. The current wave of technology has reshaped the customer journey. Shoppers use multiple channels, and any point along the way is a potential gain or loss. Managing and delivering to customers’ expectations throughout the journey can increase profits while reducing the costs of attracting new customers.

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