IT Managed Services

Discover enhanced IT flexibility and responsiveness with our innovative service model.

SPi CRM is one of the few companies that can offer true end-to-end support to the business from consultancy to managed IT services through an exceptional blend of industry-leading technology, skilled people, and tried and tested standards and processes.

Technology Managed Services

Reduce operating costs, decrease risks, and improve governance and compliance with our shared Service Desk model.

 

24x7 Service Desk

  • IT Customer Service and Ticketing Solution

  • Level 2 and First Call Resolution (FCR)

  • Incident Management Delivery

  • Identity and Access Management

 

Infrastructure Monitoring and Management

  • Proactive Monitoring of Critical Equipment and Circuits

  • Incident Management Engagement

 

Security Operations Center

  • Fully- or Co-managed IT Security Operations Center

  • Threat Management through Real-time Monitoring and Log Correlation Analysis

  • SLA-driven Security Incident Response

  • Vulnerability Assessment and Penetration Testing

 

Business Applications Management

  • Applications Development Support

  • Managed Application Support

 

Vendor Management for Technology Implementations

  • Architecture and Technology Implementations

 

IT Security Bootcamp

  • Practical Remedies Against Real Attacks Being Thrown at Today’s Networks

Managed Security Services

Respond faster to new threats and potential vulnerabilities as they arise with round-the-clock monitoring and incident management.

 

Real-time Monitoring/Management

  • Aggregate Logs

  • Aggregate Data

  • Coordinate Response and Remediation

 

Reporting

  • Executives

  • Auditors

  • Security staff

 

Incident Response

  • Incident Scope and Severity Identification

  • Escalation Management

  • Incident Management and Events Logging

 

Post-incident Analysis

  • Forensics

  • Investigation

  • Post-mortem Reporting

 

Vulnerability Management

  • Vulnerability Detection

  • Remediation Planning and Monitoring

  • Post Remediation Scan and Review

 

For more information on our end-to-end managed IT services, contact rey.segaya@spicrm.com (Technology Managed Services) or mike.ignacio@spicrm.com (Managed Security Services).

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