Travel and Hospitality
The global Travel and Hospitality industry is booming. Reduced fuel costs and discount flights make weekend breaks in foreign destinations easier than ever. International business travel is increasing due to globalization and a rise in multinational organizations. Mobile apps and smart technology have transformed the way travelers plan their trips, book accommodations, and stay connected. Social Media provides unprecedented opportunities for travelers to connect with brands.
As a pioneering leader in customer relationship management outsourcing in the Philippines, SPi CRM delivers multi-lingual solutions to companies in the Travel and Hospitality sector. Our customer experience solutions encompass Reservations & Ticketing, Group Bookings, Tour Packages, Loyalty Programs, Disruptions/Complaints Handling, Social Media Management, Fulfillment, and Back Office functions.
Travelers and planners worldwide count on us to make their CRM programs more successful, more efficient, and more profitable. Whether their channel of choice is voice, email, chat, or social, SPi CRM provides the best experience for your customers, in more than a dozen languages.