Travel and Hospitality

The global Travel and Hospitality industry is booming. Reduced fuel costs and discount flights make weekend breaks in foreign destinations easier than ever. International business travel is increasing due to globalization and a rise in multinational organizations. Mobile apps and smart technology have transformed the way travelers plan their trips, book accommodations, and stay connected. Social Media provides unprecedented opportunities for travelers to connect with brands.

As a pioneering leader in customer relationship management outsourcing in the Philippines, SPi CRM delivers multi-lingual solutions to companies in the Travel and Hospitality sector. Our customer experience solutions encompass Reservations & Ticketing, Group Bookings, Tour Packages, Loyalty Programs, Disruptions/Complaints Handling, Social Media Management, Fulfillment, and Back Office functions.

Travelers and planners worldwide count on us to make their CRM programs more successful, more efficient, and more profitable. Whether their channel of choice is voice, email, chat, or social, SPi CRM provides the best experience for your customers, in more than a dozen languages.

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Big ways we've helped clients in

Travel and Hospitality

  • Cultivate

    Developed a multi-language IVR system that automated FAQs and airline contact numbers

  • Retain

    Developed an online tour package booking system, which eliminated passenger complaints

  • Maximize

    Generated an additional Php2 million monthly sales via an online e-voucher tool

Our Travel and Hospitality clients

  • A major Southeast Asian airline, with an active fleet of more than 70 aircraft
  • A low-cost carrier offering destinations throughout the Asia-Pacific region

Some of our service highlights in the industry

  • Developed a multi-language IVR system that automated FAQs regarding Flight Departure/Arrival Information, Frequent Flyer Account Balance, and airline contact numbers
  • Developed an online tour package booking system, which replaced handwritten procedures and eliminated passenger complaints related to incorrect/incomplete tour package details
  • Generated an additional Php2 million monthly sales via an online e-voucher tool that SPi CRM developed for issuing tour package vouchers over the phone

Testimonials