Telecoms and IT
The telecom sector continues to be at the epicenter for growth, innovation, and disruption for nearly every industry. Mobile devices and related broadband connectivity are increasingly embedded in the fabric of society today, and they are key in driving the momentum around trends such as video streaming, the Internet of Things (IoT), and mobile payments. Data transmission exceeded voice traffic long ago, and being connected – via satellite or cellular – becomes less expensive every year. To avoid being commoditized, telecom service providers need to differentiate through service and customer experience.
As a pioneering leader in customer relationship management outsourcing in the Philippines, SPi CRM delivers multi-lingual solutions that drive profitability and value for communications, media, and internet service providers all over the world. With a consultative approach toward client engagements, customer care, technology implementation, and 360° end-to-end service, SPi CRM delivers superior results that drive profitability and value.
Our services include Tier I to Tier III Technical Support, Customer Acquisition, Customer Care and Billing Issues, and Back Office. Whether their channel of choice is voice, email, chat, or social, SPi CRM provides the best experience for your customers, in more than a dozen languages.