The retail sector is vast and dynamic, with over two million stores and online shopping sites in North America alone. The current wave of technology has reshaped the customer journey. Shoppers use multiple channels – a customer starts a query on her phone, visits a website to check online reviews, opens a web chat to verify further, then completes the purchase via an app. Any point along the way is a potential gain or loss. Managing and delivering customers’ expectations throughout the journey can increase profits, while reducing the costs of attracting new customers.
As a pioneering leader in customer relationship management outsourcing in the Philippines, SPi CRM delivers multilingual solutions to companies throughout the sector. We make retailers, wholesalers, and global distributors more aware of opportunities to engage with customers – social media, mobile marketing, and 24-hour service. We work on the front line as their voice and the customer’s choice.
Our services include Customer Care and Billing Management, Social Media Response Management, Inbound Sales, Tech Support, and Back Office. We have the resources and scalability for seasonal ramps of any size. Whether their channel of choice is voice, email, chat, or social, SPi CRM can provide the best experience for your customers, in over a dozen languages.