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2016-03-04 00:00:00

SPi Global to Present at Contact Center Executive Forum

Leading BPO Provider to present on optimizing customer experience

Manila, Philippines and Dallas, Texas. Something we all have in common is we are all customers! Whether the customer is a business or a consumer, customers interact with brands via channels including direct use of the product or service, brand advertising, social media, call center and peer experience. SPi Global, one of the world’s largest and most diversified Business Process Outsourcing service providers, will present “Why We Sweat the Small Stuff: Driving Painless Experience for Your Customers” at the 3rd Edition Contact Center Executive Exchange conference on Monday, March 14, 2016 in Rockwall, Texas. Co-presenting will be Nicki Agcaoili, SVP of Customer Experience Solutions for SPi Global and Patrick Lynch, Regional Director for Outsource Operations Asia for DISH.

“Sweating the small stuff can make a huge difference in customer loyalty,” said Nicki Agcaoili. “Most brands conduct surveys of their customers. It is how brands analyze the results that enables them to approach concerns/issues raised by customers, and treat the surveys as actionable data to optimize the customer experience, that makes all the difference. We are excited to present this multi-channel, research-backed approach in front of many of the world’s leading brands.”

The 2016 Contact Center Executive Exchange is the premier event for Customer Care Executives who are responsible for maximizing agent and customer engagement and contributing to customer insight. The dialogue-driven agenda is focused on addressing the major priorities of these executives, with special attention to improving the quality of multi-channel operations and increasing customer engagement through the proper integration of technology as well as data sharing with customer-focused departments within the enterprise. IQPC and its partners designed the 2016 Contact Center Executive Exchange to provide executive level customer care practitioners with the leadership, tools, technologies and strategies to drive a comprehensive and seamless end-to-end approach to service.

About SPi Global

SPi Global is a leading technology-enabled Business Process Outsourcing solutions provider for the design, enrichment and management of digital content and customer relationship. We have over 22,000 dedicated professionals across the United States, Netherlands, Philippines, India, Vietnam, China, Australia and Nicaragua. For more information, visit


North America
Kevin Nolan

AVP Marketing

SPI Global

May Dizon

VP, Corporate Communications

SPi Global