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2016-07-22 00:00:00

Japan-based Relia, Inc. to acquire SPi Global's Customer Relationship Management business

Manila, Philippines. Relia, Inc., one of the largest BPO companies in Japan, has entered into a definitive agreement with SPi Global to acquire its Customer Relationship Management (CRM) business in the Philippines, United States and Nicaragua.

The CRM business under the legal entity SPi CRM, Inc. is the largest independent Customer Relationship Management outsourcing provider in the Philippines. With more than 10,000 employees in 11 locations globally, SPi CRM serves clients across various industries in the United States and the Asia Pacific region, delivering multi-lingual solutions covering the entire customer life cycle.

Relia is listed in the Tokyo Stock Exchange with a market capitalization of Y73B and has over thirty BPO centers in Japan, China, Thailand, and Vietnam.      

With this transaction, Maulik Parekh, President and CEO of SPi Global will continue to lead the SPi CRM business.

Jun Nakagome, Relia’s President said, "SPi CRM is a natural and strategic fit for Relia. Maulik and his management team has built a strong company with a culture similar to ours focused on creating significant value for its employees, its clients and its investors. With our combined strengths, we will give birth to one of Asia’s biggest BPO providers with over 30,000 employees in over forty locations serving 700 clients globally, many of them Fortune 100 companies.”

Maulik Parekh commented, “This transaction not only combines Relia’s leadership in the Japanese market with SPi CRM’s complementary footprint in the United States, Latin America, the Philippines, and the rest of the Asia Pacific region, but also creates a distinct platform leveraging Relia’s advanced CRM technology together with SPi CRM’s unique operational DNA. With this enhanced footprint and capabilities, we are confident that together with the Relia Group, we will achieve greater heights.”

Mr. Parekh will continue to be a board member of SPi Technologies, Inc., the Content Solutions business of SPi Global.


About SPi Global

SPi Global is a leading technology-enabled Business Process Outsourcing solutions provider for the design, enrichment and management of digital content and customer relationship. The company has over 22,000 dedicated professionals across the United States, Netherlands, Philippines, India, Vietnam, China, Australia and Nicaragua.


About Relia

Relia, Inc. established in 1987 is a leading BPO (Business Process Outsourcing) service company, operating over 30 centers in Japan with approximately 20,000 employees across the group, providing customer support service, such as contact center, field operation service and web marketing, etc. for Japanese blue-chip companies and multi-national enterprises.

Relia, Inc. is listed on the Tokyo Stock Exchange (code: 4708).

The company name was changed from Moshi Moshi Hotline to Relia in October 2015.


May Dizon

Vice President, Corporate Communications