Best Practices

At SPi CRM, our approach to Total Quality is simple: Quality is in everything we do.

Our Quality Policy

Our vision “Success inspires us” embodies our Quality Policy. The leadership defines and leads in upholding the values of Quality and Continuous Improvement. We are proud to create value-adding processes based on a Total Systems Perspective; and we will continue to:

  • CULTIVATE client relationship by treating each customer as royalty;
  • RETAIN our people by enriching their lives through unparalleled opportunities;
  • MAXIMIZE our shareholder value by delivering continuous and profitable growth.

 

The Quality Policy is based on the following management principles:

  • Customer Focus
  • Leadership
  • Engagement of People
  • Process Approach
  • Improvement
  • Evidence-based Decision Making
  • Relationship Management

 

The Quality Policy is understood, implemented and maintained at all levels as being the common direction and commitment to quality to be adhered to by everyone in the SPi CRM organization.

Best Practices

  • ISO 9001:2008

    First company of our kind to receive ISO certification in 1995, and the first to achieve ISO 9001:2008

  • Lean Six Sigma

    Employment of advanced analytical and statistical tools to monitor and control work processes

  • ISO 27001:2005

    The gold standard in certifying that information assets are protected, SPi CRM has been regularly certified since 2005

  • PCI Security Standards Council

    Rating of “Excellent” on external penetration testing on network security for our Customer Service Practice

  • ITIL (Information Technology Infrastructure Library)

    Certification of compliance to a body of knowledge and set of best practices for successful IT service management

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