Media and Entertainment
The media and entertainment industry is fueled by the hunger of a very demanding audience. Customer experience management has become key to keeping up with an ever-growing subscriber base, the frequent introduction of new products, mergers and acquisitions among industry players, and the implementation of many other support services solutions.
As a pioneering leader in customer relationship management outsourcing in the Philippines, SPi CRM delivers multi-lingual solutions that drive profitability and value for media and entertainment companies. Our consultative approach toward client engagements, customer care, technology implementation and 360° end-to-end service delivers superior results to drive profitability and value.
Our services include Tier I to Tier III Technical Support, Customer Acquisition, Customer Care and Billing Issues, Collections, and Back Office. Whether their channel of choice is voice, email, chat, or social, SPi CRM provides the best experience for your customers, in more than a dozen languages.