At SPi CRM, our approach to Total Quality is simple: Quality is in everything we do.
Corporate Commitment. Total Quality.
Our commitment to uphold the values of Quality and continuous improvement is embodied in our Quality Policy. We inspire success in quality standards that...
surpass customer expectations through continuous improvement,
promote proactive collaboration and empowered teams,
create value-adding processes based on a total systems perspective, and
build equitable and beneficial relationships with our business partners.
Our deeply-ingrained focus on best practices across all levels and activities has become one of our key competitive advantages.
Our best-practice certifications and methodologies are seamlessly integrated with our Total Quality Program, which enables us to consistently deliver cost-effective, high-quality solutions for our customers.
First company of our kind to receive ISO certification in 1995, and the first to achieve ISO 9001:2008
The gold standard in certifying that information assets are protected, SPi CRM has been regularly certified since 2005
Strict adherence to SOX practices, dedicated to reinforcing top management responsibilities, as regards internal audit and information circulation
PCI Security Standards Council
Rating of “Excellent” on external penetration testing on network security for our Customer Service Practice
Lean Six Sigma
Employment of advanced analytical and statistical tools to monitor and control work processes